Director of Behavioral Health Operations

Full Time Director of Behavioral Health Operations

The Director recruits, interviews, hires and trains system administration and other operations employees.  Oversees the daily work of the team.  Facilitates regular individual and group supervision, provides redirection as needed, and completes timely performance evaluations. 

Position Overview:

  • Establishes, monitors and continually refines processes and systems that support client service delivery
  • Oversees ongoing implementation of key department systems, including electronic clinical record and other technologies, utilization management and smart phone applications
  • Identifies, recommends and implements new processes, technologies and systems to improve efficiencies and influence positive client and financial outcomes
  • Assesses payer, licensing and accreditation requirements to ensure processes are developed and implemented consistently throughout the department
  • Leads coordination and integration of efforts among BH operations team, clinical teams, finance and quality improvement teams to produce efficient workflows that minimize redundancy and maximize revenue
  • Facilitates system, workflow and process trainings for department staff as needed
  • Supervises operations staff team
  • Serves as an engaged member of the Behavioral Health Leadership team and other agency teams to promote mission driven and strategic initiatives

Requirements Include:

  • Master's degree in public health, public administration, business or related discipline
  • Minimum 5 years' experience in healthcare, behavioral health, non-profit setting with progressively responsible duties
  • Minimum 3 years' experience supervising teams
  • Valid driver's license with a good driving record
  • Must pass pre-employment background checks and drug screening 
EOE