Operations Specialist

Full-Time

Essential Functions

Office & Facility Operations
- Oversees daily office operations for the Wichita location, ensuring a professional, efficient, safe, and secure work environment.
- Serves as the primary point of contact for visitors, vendors, and on-site staff; manages reception operations and ensures high-quality customer service.
- Manages incoming and outgoing correspondence, phone communications, and on-site logistics.

Administrative & Executive Support
- Provides advanced administrative and operational support to leadership and staff, including complex scheduling, meeting coordination, calendar management, and logistical planning.
- Coordinates travel arrangements and supports expense reporting in alignment with organizational policies and budgetary guidelines.

Facilities, Fleet, and Reservation Management

- Acts as liaison with facilities management, IT, and external vendors to coordinate maintenance, repairs, and procurement of office furniture, equipment, and technology.
- Manages meeting room and conference space reservations to maximize utilization and support organizational needs.
- Coordinates fleet vehicle reservations and oversees registration, tagging, and documentation for all Wichita-based vehicles.

Financial & Resource Administration

- Processes invoices, tracks expenditures, manages receipts and petty cash, and supports budget preparation and monitoring.
- Ensures accurate documentation and compliance with internal financial controls and organizational procedures.

Process Improvement & Compliance

- Develops, documents, and maintains office policies, procedures, and workflows to improve efficiency, consistency, and compliance.
- Identifies opportunities for operational improvements and recommends solutions that enhance service delivery and staff effectiveness.

Vendor, Community, & Event Coordination

- Manages relationships with vendors and service providers to ensure timely, cost-effective delivery of goods and services.
- Assists with planning and coordination of internal meetings, trainings, and organizational events, both on-site and off-site.
- Represents DCCCA externally as assigned, including participation with the Wichita Chamber of Commerce.

Additional Responsibilities

- Regularly travels to DCCCA locations and other business sites, which may include early morning or evening hours, to support operational needs.

Education, Experience, and Licensure

- High school diploma or equivalent required; bachelor's degree in business administration or a related field preferred.
- Minimum of two (2) years of progressively responsible experience in office operations, administrative coordination, or a related role with demonstrated operational oversight.
- Demonstrated ability to manage multiple priorities, exercise sound judgment, and maintain a high level of attention to detail.
- Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and familiarity with office management systems and technologies.
- Excellent written and verbal communication skills with the ability to interact professionally across all levels of the organization and with external stakeholders.
- Strong problem-solving skills, adaptability, and the ability to anticipate operational needs.
- Valid state driver's license, automobile liability insurance, and a Motor Vehicle Record that meets DCCCA insurability standards. Reliable transportation required.

Knowledge, Skills, and Abilities

- Advanced working knowledge of computerized databases, spreadsheets, and word-processing applications.
- Proficiency in operating standard office equipment, including email systems, copiers, telephones, and related technologies. Effective interpersonal, listening, and communication skills, with the ability to convey information clearly and professionally in person and in writing. Exercises appropriate use of positive language.
- Ability to maintain regular and predictable on-site attendance.
- Proficiency with computers and Microsoft suite of products including Microsoft Word, Outlook, Excel, and PowerPoint.
- Adherence to DCCCA Values:
o We provide education and services based on research and a dedicated commitment to improving lives.
o We value the people and communities we serve by respecting their experiences and treating them with dignity and respect.
o We encourage leadership at all levels by challenging existing conditions and finding innovative ways to grow and learn.
o We deliver high quality services every day, holding ourselves accountable for our outcomes.

Physical Requirements

The physical demands described below are representative of what must be met to satisfy the essential functions of this job. Reasonable accommodation may be made to enable an individual with disabilities to perform essential functions. While performing the duties of this job, the employee may be regularly required to:
- Stand, walk, sit, climb, or balance
- Talk, hear, taste, or smell
- Reach with hands and arms
- Use hands to touch, handle, or feel
- Stoop, kneel, crouch, or crawl
- Lift or move up to 50 pounds occasionally
- Work at a computer for extended periods of time, sitting or standing
- Operate successfully in an environment in which mentally and emotionally stressful topics may be discussed or trained, i.e., substance use disorder, mental health conditions, domestic abuse, etc.
- Vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Travel

This position requires travel, which may include driving personal or company-owned vehicles. It may also include driving with other passengers in the vehicle, and/or driving as a passenger with other drivers. Note: Even with a valid driver's license, certain motor vehicle infractions may render individual's ineligible to drive company-owned or personal vehicles for company business. Such infractions may also disqualify employees from continued employment with DCCCA, Inc. This position is considered to be a safety-sensitive position.

Please note this description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Candidates must successfully complete pre-employment drug screening, background screening, a fingerprint-based records search, and reference checks. Continued employment is contingent upon annual background screening and participation in an ongoing random drug and alcohol testing program.
DCCCA is a drug-free and smoke-free workplace. This position is considered a safety-sensitive position.
DCCCA, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, sex, age, gender, disability, genetics, or any other characteristic protected by law. It is the policy of DCCCA to comply with all federal, state, and local laws concerning the employment of women, minorities, individuals with disabilities, and veterans, and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC), in every location in which DCCCA has facilities. This policy applies to recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, and any other terms, conditions, and privileges of employment.