Marketing & Communications Manager

Full-Time

Essential Functions
- Monitors communications analytics and recommends changes and adjustments to achieve the desired reach
- Monitors local, regional and national media events and determines a timely and appropriate agency response and            connection
- Coordinates DCCCA attendance at key community events
- Coordinates and aligns communication strategy to the development approach
- Develops an annual social media calendar and coordinates day to day social media postings with key staff in programs    and locations, ensuring these postings meet agency brand and protocol
- Gives feedback to key staff in programs and locations regarding communication pieces that meet agency branding    standards and will affect most change
- Monitors and coordinates responses to social media requests, posts and questions
- Provides oversight of the agency website, working with key staff to develop new content and visuals for the website,    including access to website training as needed
- Assists in electronic registration and payment processes for trainings and other DCCCA events
- Coordinates with contracted website design and hosting entity to keep the website fresh and timely
- Coordinates communication projects across the agency
- Produces communication projects that meet the agency communication plan and branding standards and protocols
- Delegates and monitors production of communication projects with key staff when necessary
- Writes and distributes news releases and coordinates communication with local media
- Oversees agency communication materials (rack cards, business cards, name tags, etc.)
- Assists with coordination of the monthly DCCCA Perspectives staff broadcast
- Develops, publishes and promotes the agency annual report

Supervisory Functions

- Reads, interprets, and applies governance, operational, and department/program policies appropriately.
- Adheres to and supports all governance, operational, and department/program policies.
- Conducts interviews and assists with selection of new employees, in coordination with Human Resources.
- Oversees the onboarding of new hires and ensures adequate on-the-job training is provided, including training on    program policy, procedure, expectations, and applicable regulatory and accreditation standards.
- Utilizes and supports appropriate retention strategies.
- Assists in agency recruitment efforts by referring and recruiting applicants to the agency.
- Strives to build a strong sense of team within the department and implements trauma-informed care supervision    practices as appropriate.
- Ensures frontline staff are provided with appropriate support.
- Holds regular one-on-ones with employees, in accordance with policy.
- Provides direct supervision to assigned staff individually and as a group, at regular and appropriate intervals.
- Effectively trains, coaches, develops, shadows, evaluates, disciplines, and terminates employees, with the goal of    building and retaining a strong team.
- Evaluates employee performance utilizing the agency's performance management system
- Maintains regular contact with supervisor
- Engages in ongoing professional development and training.
- Approves timesheets and expenses for employees, ensuring reimbursements follow policy standards, such as receipts    being included.
- Represents DCCCA at events, presentations, and both internal and external meetings.
- Maintains good working relationships and facilitates productive and positive communication among factions.
- Maintains confidentiality using sound professional judgement.
- Creates a safe environment by performing all required security and safety procedures.
- Upholds a Drug Free Work Place, supporting a safe and drug free environment conducive to enabling and strengthening    ongoing recovery.
- Job may require the employee to be able to regularly drive to various DCCCA locations and other business locations    throughout the day including early morning or evening hours

Education, Experience, and Licensure
- Bachelor's degree in communications, marketing, public relations or other relevant field
- Demonstrated experience with developing and maintaining a brand
- Must have skill and experience working with teams at all levels of the organization and maintaining critical relationships    with staff, management, constituents, and partners
- Must possess strong writing and editing skills along with demonstrated experience as a spokesperson
- Must possess a valid state Driver's License, in force automobile liability insurance, and maintain a Motor Vehicle Record    (MVR) that meets organization's insurability standard as defined by DCCCA policy. Availability of reliable transportation is    required for this position.

Knowledge, Skills, and Abilities
- Effective listening, oral, and written communication skills, including face-to-face, on-site, in person discussions.    Exercises appropriate use of positive language.
- Regular and predictable on-site attendance.
- Proficiency with computers and Microsoft suite of products including Microsoft Word, Outlook, Excel, and PowerPoint.
- Ability to efficiently operate other office equipment such as telephones, voicemail systems, copy and fax machines, and    scanners.
- Adherence to DCCCA Values:
  o We provide education and services based on research and a dedicated commitment to improving lives.
  o We value the people and communities we serve by respecting their experiences and treating them with dignity and    respect.
   We encourage leadership at all levels by challenging existing conditions and finding innovative ways to grow and learn.
 o We deliver high quality services every day, holding ourselves accountable for our outcomes.

Physical Requirements
The physical demands described below are representative of what must be met to satisfy the essential functions of this job. Reasonable accommodation may be made to enable an individual with disabilities to perform essential functions. While performing the duties of this job, the employee may be regularly required to:
- Stand, walk, sit, climb, or balance
- Talk, hear, taste, or smell
- Reach with hands and arms
- Use hands to touch, handle, or feel
- Stoop, kneel, crouch, or crawl
- Lift or move up to 50 pounds occasionally
- Work at a computer for extended periods of time, sitting or standing
- Operate successfully in an environment in which mentally and emotionally stressful topics may be discussed or trained, i.e. substance use disorder, mental health conditions, domestic abuse, etc.
- Vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and    ability to adjust focus.

Travel
This position requires travel, which may include driving personal or company-owned vehicles. It may also include driving with other passengers in the vehicle, and/or driving as a passenger with other drivers. Note: Even with a valid driver's license, certain motor vehicle infractions may render individual's ineligible to drive company-owned or personal vehicles for company business. Such infractions may also disqualify employees from continued employment with DCCCA, Inc. This position is considered to be a safety-sensitive position.

Possible Opportunities for Promotion and/or Growth:
- Program Director

Please note this description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Candidates must successfully complete pre-employment drug screening, background screening, a fingerprint-based records search, and reference checks. Continued employment is contingent upon annual background screening and participation in an ongoing random drug and alcohol testing program.
DCCCA is a drug-free and smoke-free workplace. This position is considered a safety-sensitive position.
DCCCA, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, sex, age, gender, disability, genetics, or any other characteristic protected by law. It is the policy of DCCCA to comply with all federal, state, and local laws concerning the employment of women, minorities, individuals with disabilities, and veterans, and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC), in every location in which DCCCA has facilities. This policy applies to recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, and any other terms, conditions, and privileges of employment.